Terms of Service

These terms govern your use of forcerescue.com and any paid services you book with ForceRescue ("we", "us"). By using the site or booking a service, you agree to them.

1. Services

We provide Salesforce implementation, rescue, health check and ongoing support services to small businesses. Services are described on forcerescue.com and are confirmed individually in a written proposal before work begins.

2. Quotes, pricing and payment

Each engagement is quoted at a fixed price before work begins. That price covers the work described in the proposal and nothing else. Payment terms are stated in the proposal or invoice. Work does not begin until the agreed payment is received, unless we agree otherwise in writing.

3. Scope of work and changes

We perform the work described in the proposal. If you ask for anything extra during the engagement, we will provide a separate quote, and no additional work is done without your approval. If assumptions in the proposal (such as data volumes, customisations or integration access) turn out to be materially different, we may adjust the price or timeline and will tell you before doing so.

4. Client responsibilities

You agree to provide accurate information (including through the health check checklist), grant the access needed for the work, respond in reasonable time, and keep system credentials secure. Delays in providing access or answers may push delivery dates.

5. Confidentiality and data

We treat information you share during an engagement as confidential and use it only to perform the work. Your data and your Salesforce org remain yours. Our handling of personal data through this site is described in our Privacy Policy.

6. Intellectual property

We keep full ownership of our methods, tools, templates, scripts and other materials we use or create for the work, unless a proposal says otherwise. You own your data and the changes made to your org.

7. Availability and support

We reply within normal business hours, usually the same day. Urgent issues jump the queue as described on the site. We do not guarantee response times for non-urgent matters.

8. Cancellation and refunds

If you cancel before work has started, we refund any payment for work not yet performed. Once work has started, engagements are non-refundable. If the error is ours, we fix it at no extra cost.

9. No guarantee of specific results

Salesforce outcomes depend on many factors outside our control. While we stand behind the quality of our work, we do not guarantee any particular business result, ranking or revenue impact.

10. Limitation of liability

To the maximum extent permitted by law, ForceRescue's total liability for any claim relating to an engagement is limited to the amount you paid for that engagement. We are not liable for lost profits, loss of data, or indirect or consequential loss. Nothing in these terms excludes liability that cannot be excluded by law.

11. Governing law

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the competent courts of India. Where consumer protection law in your country gives you additional rights, those rights are not affected.

12. Changes to these terms

We may update these terms from time to time. The version in force is the one published on this page, and significant changes are reflected in the "Last updated" date.

Questions? Email info@forcerescue.com.